Le Tilleul Gites

Privacy & GDPR Policy

The European regulation No. 2016/679 of 27 April 2016, or General Data Protection Regulation (GDPR), will come into force on 25 May 2018.  Basically this new law replaces the Data Protection Act.  This is a European wide law and as such affects how we use and store information we receive from guests and enquirers.  It covers all data, whether electronic or paper based.

We use cookies on our website.  Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to track visitors use of the website and to compile statistical reports on website activity.  You can set your browser not to accept cookies. See www.aboutcookies.org for more information).

 

What information we collect from you

When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking.

How we use the information you give us

We use your email to communicate with you, to send you booking confirmation and answer any queries you email us, and to thank you after your visit and ask you for a review.  We will also add details of how you can keep in touch with us on social media, should you wish to do this.

We may use your telephone number to deal with any queries relating to your booking prior to your arrival and should we need to contact you urgently or if we cannot reach you by email.

Marketing

We do a newsletter on Mailchimp and we use Facebook, Instagram and Twitter to market our gite and our own website.  We never pass your details to any third party.

Access to your Information

You have the right to request a copy of the information we hold about you.  If you would like a copy of this please email us at vicky.renwick@orange.fr

Right to be Forgotten/Opt out

All customers have the right to ask us to remove their details from our records.  However, this does not override the legislative requirements (eg the Fiche Identite Individuelle form – see below). 

Legally, we ask guests to complete the French Fiche Identite Individuelle form, which we have to legally keep for 6 months from date of arrival.  Only the local police (gendarmes) can ask for the details on this form.  This form and the information contained on it are then destroyed by us 6 months after your stay at Le Tilleul Gites.

 

We are also required by law to keep financial records for 7 years, so guests cannot ask to be erased from these financial records.

If you book to stay direct with us and complete a booking form, then be assured that your details are kept secure on our system via password controlled entry and are not used for any other purpose or shared with any other person or business. If you choose to send your booking form by post, the form will be kept by us in a locked and secure container and the only people who have access to this are the owners of Le Tilleul Gites. We need your email address to send through booking forms, answer any queries you have regarding the property or to send you terms & conditions, booking confirmation etc.  We will send you a follow up email after your stay to thank you for staying, asking you to leave a review or feedback and details of how to stay in contact with us.  We don’t need explicit consent for this.  We will NOT add you to a marketing mailing list unless you have agreed to this either by confirming you would like to be added to our email list, or if you have ticked the "opt in" box on our booking form or our "departure letter" which will you will receive prior to your departure date at Le Tilleul Gites.

If you book via one of our booking partners, for example Holiday France Direct or Gites eu, they have also to comply with GDPR regulations and have their own safeguards and policies.

Similarly, if you choose to follow us on social media (eg Facebook, Twitter or Instagram), we don’t need consent as you have already accepted the terms & conditions on that platform. 

We do not collect sensitive personal data (such as racial or ethnic origin, sexual orientation, political opinions, religious beliefs, etc) unless it is volunteered by you.

In order to facilitate the return of your damage deposit, we may need to request the account name, account number and sort code of the bank account you would like the refund of your returnable damage deposit to be sent to. All such information is stored on a secure system and will only be kept for as long as is necessary to fulfil your contract with us (unless a longer retention period is required or permitted by applicable law) before being disposed of securely

Notification of Data Breaches

The GDPR will require us to notify the Information Commissioner’s’ Office within 72 hours of first having become aware of the breach where that breach is likely to “result in a risk for the rights and freedoms of individuals”. For any breach, we are required to notify the customers “without undue delay” after first becoming aware of a data breach.

Getting in contact

If you would like to review, access, amend or update your information please contact:-

Vicky Renwick

Le Tilleul Gites

19 Rue du Pont de Perouzeau

79500 Paizay Le Tort

BH4 8JF

Email vicky.renwick@orange.fr

 

This policy was updated on 23rd May 2018

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